Help & FAQ

Questions? Start here.

Choose your product, understand access and find answers before your next step.

Find your way around

What is NIOB Finance?

NIOB Finance brings together four product worlds: Exchange & Invest, NIWA Multichain Wallet, NIOB Finance Insights, and Dashboard with its integrated Academy. This website explains the products and links to their respective applications.

Which product should I start with?

For market information and analysis, explore Insights. For token swaps and other DeFi modules, explore the Exchange. For your account and learning area, use Dashboard & Academy. NIWA is the wallet currently in development. Compare the starting points.

Do I need an account or a wallet to read this website?

No product account or wallet connection is required to read the marketing pages. The Dashboard has its own sign-in. Exchange actions may require a compatible wallet and your confirmation within it.

Can I download NIWA and Insights?

NIWA is in development. NIOB Finance Insights is complete. The product pages provide information and app previews. A public download is not available here yet. Contact us about availability.

Where do I find the Academy?

The Academy is the learning area within the Dashboard product world. Insights also includes educational content. Learn about the Academy.

Are all Exchange modules available immediately?

Availability depends on the module and offer. Areas marked “Coming Soon” are not available yet. Predictions requires an active round. Find status information and conditions directly in the Exchange.

Use, costs & support

Which wallets and networks are supported?

Support varies by application and module. Use the wallet and network choices shown in the current interface. For a bridge transfer, both source and destination network as well as the selected asset must be supported. Do not assume that an asset is usable on every network.

What fees should I check?

Before confirming an action, check the transaction details in the application and the wallet: any service or trading fee, network fee, price impact and minimum received amount where shown. Fees and available routes can change. The website does not quote a fixed fee schedule.

Where can I find prices and conditions?

Find prices, fees and conditions in the relevant Exchange module. Select a token pair or offer to view its details.

Does Insights execute trades for me?

No. Insights provides information, analysis and education. It does not execute trades or financial transactions. Analysis and signals are not personal investment advice.

What should I never share with support?

Never send a seed phrase, private key, password or login code. Describe the issue, the product and the step at which it occurs. Remove personal account details from screenshots before sending them.

Where can I get help?

Email hello@niob.app. For a technical issue, include the product, device/browser and the displayed error, without secret access details. All contact details.